Effective Date: [16/9/2025]

1. Introduction

Welcome to JafraPack, Jafra Plastic Industries Ltd. (“us”, “we”, or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services (the “Website” and “Services”). By accessing or using our Website or Services, you agree to the practices described in this Privacy Policy.

JafraPack is based in Jordan and operates in compliance with applicable Jordanian laws and international privacy standards.

2. Information We Collect

We may collect various types of information from you, including:

Personal Information: When you interact with our services, request quotes, create an account, or contact us, we may collect your name, email address, phone number, company name, mailing address, and other relevant contact and business information.

Business Information: Details about your packaging requirements, order specifications, shipping preferences, and payment information necessary to provide our packaging services.

Usage Information: We may collect information about how you use our Website, such as the pages you visit, the features you interact with, your usage patterns, and time spent on various sections.

Device and Log Information: We may automatically collect technical information about your device, such as your IP address, browser type, operating system, device identifiers, and referring URLs.

Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with our Website and to improve your user experience. You can manage your cookie preferences through your browser settings.

Communication Records: Records of communications between you and JafraPack, including emails, phone calls, and chat messages for quality assurance and service improvement purposes.

3. How We Use Your Information

We may use the collected information for various purposes, including:

• Providing and delivering our packaging products and services
• Processing orders, quotes, and payments
• Customizing packaging solutions to meet your specific requirements
• Improving our products, services, and customer experience
• Communicating with you about orders, services, updates, and promotional offers
• Providing customer support and responding to inquiries
• Analyzing usage patterns to optimize our Website’s performance and functionality
• Conducting market research and business analysis
• Ensuring compliance with legal obligations and enforcing our terms of service
• Preventing fraud and maintaining security

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers and Partners: We may share your information with trusted third-party service providers, suppliers, logistics partners, and contractors who assist us in delivering our packaging services, processing payments, and maintaining our operations.

Business Partners: We may share information with business partners when collaborating on packaging projects or when referring clients to complementary services.

Legal Compliance: We may disclose your information as required by Jordanian law or other applicable laws, court orders, or legal processes, or to protect our rights, privacy, safety, property, and that of our users or the public.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Consent: We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Your Rights and Choices

You have the following rights regarding your information:

Access and Correction: You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability: You may request that we provide your personal information in a structured, commonly used format.

Deletion: You can request that we delete your personal information, subject to certain legal and business requirements.

Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the emails or contacting us directly.

Cookie Management: You can manage cookies through your browser settings, though this may affect certain Website functionalities.

Account Settings: You can review and update your account information through your account dashboard or by contacting us.

To exercise any of these rights, please contact us at info@jafrapack.com.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices
• Secure storage and backup procedures

However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security. We encourage you to take appropriate measures to protect your own information.

7. International Data Transfers

As a Jordan-based company, your information is primarily processed and stored in Jordan. If we transfer your information to other countries for processing by our service providers or partners, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

9. Children’s Privacy

Our services are designed for businesses and not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us at info@jafrapack.com so we can promptly remove it.

10. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by JafraPack. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. Any material changes will be communicated by:

• Posting the revised Privacy Policy on our Website
• Sending notification emails to registered users
• Providing notice through other appropriate channels

The updated Privacy Policy will be effective when posted, and your continued use of our Website or Services after the effective date constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

JafraPack
Email: info@jafrapack.com
Location: JafraPack (Jafra Plastic Industries Co.)
Al Alia Bint Dabyan St 4, Amman, Jordan

We will respond to your inquiries within a reasonable timeframe and work to address any concerns you may have about your privacy and data protection.

This Privacy Policy was last updated on [16/9/2025]. We recommend reviewing this policy periodically to stay informed about how we protect your information.